Refund & Cancellation Policy

Last updated: 11 August 2026

This policy applies to professional trade marketing and retail storytelling services offered by Vector Nodegrid Trade Marketing, 40/1465 Moo 9 S.K. Village Soi Ekachai 76 Ekachai Road, Bangkok, 10150, Thailand. This website does not process payments; refunds relate only to invoices paid under a written service agreement.

Eligibility

Refunds are considered for fees prepaid for scoped services (campaign storytelling, visual merchandising narratives, activations, journey mapping, workshops, or seasonal kits) when cancellation meets the conditions below. Informational website pricing is not a payable offer.

Timeframe for requests

Refund requests must be sent in writing to hello@vector-nodegrid.digital within fourteen (14) days of the event giving rise to the request, or within the period stated in your agreement if different.

Full refunds

A full refund of unused prepaid fees may apply if we cancel a project for reasons solely within our control before kick-off work begins, or if a workshop date is cancelled by us and no suitable alternative is offered.

Partial refunds

If you cancel after kick-off, we may refund the unused portion of prepaid fees after deducting fees for work already performed, approved third-party costs, and a reasonable administrative amount as set out in your agreement.

Non-refundable items

• Discovery calls and proposal preparation that were agreed as paid scoping.
• Work already delivered and accepted (briefs, maps, kits, run-of-shows, workshop facilitation completed).
• Purchased materials, print proofs, props, or vendor deposits made on your behalf with prior approval.
• Travel booked at your request once tickets or non-refundable bookings are confirmed.

Deposits

Project deposits secure scheduling and initial research. Deposits are generally non-refundable once kick-off begins, unless we fail to commence within the agreed window for reasons within our control.

Cancellation by you

Provide written notice. Cancellations more than ten (10) business days before a scheduled workshop or on-site activation planning day may receive a credit toward a later date within three months, subject to availability. Later cancellations may forfeit the session fee.

Rescheduling

One reschedule of a workshop or on-site day is typically allowed without fee if requested at least five (5) business days in advance. Further changes may incur a rescheduling fee reflecting preparation already completed.

No-shows

If client stakeholders fail to attend a booked workshop or scheduled floor session without timely notice, the session fee is charged in full and is not refundable.

Work already started

Hours, drafts, and research completed before cancellation are billable. We will provide a summary of work performed and any remaining balance or residual credit.

Refund method and processing time

Approved refunds are returned via the original payment method or bank transfer to the invoicing entity, typically within fourteen (14) business days after written approval. Bank processing times may vary.

Exceptions

Force majeure events may delay delivery; in such cases we prioritise rescheduling over refunds unless delay exceeds sixty (60) days and you elect to terminate unused scope.

How to request a refund

Email hello@vector-nodegrid.digital with your invoice number, project name, and reason. Or call +66 2 4512394. We will confirm receipt and outline next steps.